FREE SHIPPING FOR ORDERS OVER 120$

FREE EARRINGS FOR EVERY ORDERS!

CIIARA

Shipping and Returns

Shipping fees

Nationwide Shipping

We proudly deliver across Australia, ensuring that your order reaches you wherever you are in the country.

Shipping Fees

  • A flat rate of $10.95 AUD applies to all standard deliveries.
  • A flat rate of $14.95 AUD applies to all express deliveries.
  • Enjoy FREE SHIPPING on orders over $120 AUD.

Delivery Time

  • Expect your order to arrive within 3-7 business days.
  • For remote or regional areas, delivery may take a bit longer. We will do our best to adhere to the timelines and notify you if there are any delays.

International Shipping

Currently, we are unable to offer international shipping. Stay tuned for future updates!

Return and Exchange Policies

Non-Refundable Items

Please note that all items are non-refundable. Once a purchase is made, it cannot be returned for a refund.

Order Cancellations

  • Orders can be cancelled within 24 hours of purchase via email.
  • After this period, cancellations will not be accepted as the order will already be in process.

Exchange Eligibility

  • Exchanges are accepted within 7 days of receiving your order.
  • Items must be unworn, unwashed, and in their original condition with tags attached.
  • We are unable to accept exchanges for sale items and accessories.
  • We do not offer exchanges due to incorrect delivery information provided by the customer.
  • Only one exchange request per item is accepted.
  • We reserve the right to refuse exchanges if the above conditions are not met.

Return Shipping Costs

The customer is responsible for all return shipping costs. We recommend using a trackable shipping service to ensure safe return of your item.

Exchange Process

  1. Contact us via email with your order number and the item you wish to exchange.
  2. We will provide instructions on how to return the item for exchange.
  3. Exchanges are subject to stock availability. If your desired item is unavailable, you can choose a different product of equal value.

Damaged or Incorrect Items

  • All items are carefully inspected and video-recorded before shipment to ensure they are in good condition.
  • If you receive a damaged or incorrect item, please contact us within 24 hours of delivery and provide supporting photos.
  • We will cover shipping costs for exchanges in cases of damaged or incorrect items.

Processing Time

Please allow 5-7 business days for us to process your exchange after we receive the returned item.

Need Assistance?

For any questions or concerns, feel free to reach out to us via email. We’re always here to help!